Decide who needs to choose the next song. Open Hours provides staff-operated background music; it does not replace Rockbot Request or transfer the familiar songs in an existing playlist.
Hear the soundtrack your team would choose
Is guest choice a requirement or an occasional favour?
Rockbot presents Request as a product that lets guests request and vote on songs, with choices controlled through the venue’s approved music. Its Music page describes guest requests as an addition to music playback. Check the actual package rather than assuming every music subscription includes it.
Write down how requests work in your venue today. Do customers use an app, ask at the counter or simply enjoy what staff choose? If a request-and-vote experience matters, evaluate that feature directly. Open Hours has no customer song-request or voting interface.
- Keep guest interaction on the requirement list if it is part of the experience you want to offer.
- If requests are optional, judge whether a consistent staff-selected soundtrack is enough.
- Do not plan to recreate a guest queue through the Open Hours player.
Rockbot: Request product description ↗Rockbot: Music product description ↗
Will the same songs need to come with you?
Rockbot’s Music page advertises custom playlists and importing playlists from Spotify or Apple Music. Confirm the availability of the particular tracks and import option you use; an advertised tool is not a guarantee for your complete playlist.
Open Hours uses its own original recordings and does not import those songs. First light offers an acoustic direction, After the rush relaxed jazz and Good energy upbeat house. Hear the examples below as possible new sounds for the room. A familiar artist requirement and an atmosphere requirement lead to different shortlists.
Give the team a clear programme choice
In Open Hours, staff can choose a station for ongoing shuffled playback or an ordered collection for a selection that finishes. Neither is a guest-request queue. Save favourites so the team can find agreed programmes, and use Your listening queue to inspect what is coming next.
A useful staff note might name the morning programme, the busier-period choice and the point at which to return to the normal plan after a temporary change. Keep that note about the venue’s operation; programme names alone do not tell the next person whether playback is manual or following a saved schedule.
- Use a station when you want the music to continue.
- Use a collection when its finite ending is appropriate.
- Agree who changes the programme during service, without assuming the service supplies staff permission roles.
Check where the controls and speakers actually live
Rockbot describes a dashboard and Remote app for managing music across locations. If remote volume changes or centrally managed sites are essential, confirm how they work with the chosen setup.
Open Hours playback runs in the browser workspace on an awake, connected device. Keep that workspace open and test its sound output with your speakers. A second browser is not an automatic takeover, and current plans provide one venue and one simultaneous stream. Before moving devices, use Stop listening on the old device and establish playback on the new one.
Test the change your customers and staff would notice
Start with the public samples, then use the account’s available venue offer to arrange an operating test. Listen through the intended opening hours, including a programme change. Public previews help you judge the sound; they do not grant venue-playback permission.
For this comparison, the most useful observation is whether the room works well without guest selection and without the old songs. Record any essential request, artist or remote-control need that the new workflow does not meet. If one is non-negotiable, keep a service that supports it on the shortlist.
- Check conversation at the service point with the intended speaker level.
- Check how staff find and change an agreed programme.
- Check repetition over the shift and whether a finite collection ends when expected.
- Check the saved schedule’s active mode, rather than relying on a public planner draft.
Choose from the actual venue offer
If staff-selected original music fits, create an Open Hours account, then add the business name and actual venue country. Review the available price and conditions in the account before choosing a plan. The pricing page lists the countries with paid offers; contact us about other locations or requirements.
Keep Rockbot’s current package, devices and required request features alongside that offer when comparing the complete setup. This page does not assert that one provider is universally cheaper or that switching carries your existing music, equipment or agreement across.
Put it into practice.
Music
Explore original background music for business. Hear station samples, compare genres and energy, then save your favourites and schedule music in your account.
Plan music through the day
Plan background music around your business hours, choose stations for each period and turn a daily draft into a practical weekly venue schedule.
Stations or ordered collections
Understand continuous station playback and finite ordered collections in Open Hours. Choose the right option for a long shift, a selected track or a scheduled slot.
Set music around conversation
Set business background music around normal conversation. Check customer seats, service points and speaker positions, then revisit the level during a quiet and busy period.
Recover venue playback
Distinguish paused music, a finished collection and scheduled silence from a playback fault. Check the speaker path and use the right Open Hours recovery control.