Getting started
Create an account with your email address, then add your business name and venue country. If plans are available in your country, choose monthly or yearly billing and start the 7-day free trial. The pricing page lists the countries where paid plans are available.
After checkout, open your music workspace, plan the week in the schedule and press play on the device that plays music in your venue.
Change or cancel your subscription
Sign in and open Account, then Subscription & licence. Choose Manage payments and cancellation to update your payment details or cancel. Access continues until the end of the period you’ve paid for. Only the business owner can change the subscription.
Delete your account
On the website, sign in and open Account. Under Your account and data, choose Deletion of my account and personal data, then Submit request. In the Open Hours app, open Account and choose Delete account.
We review each request before deleting account or shared business records, and may keep billing records where the law requires it. If you have an active subscription, cancel it as well so that it doesn’t renew.
If the music stops
Keep the player open on a device that stays awake and connected to the internet, and check its volume and audio output.
Each plan allows one stream at a time. If the venue is already playing on another device, stop playback there first. A stream that was closed without stopping is released after a short time.
Scheduled music follows the venue’s time zone, which you can check in Venue settings.
Your licence certificate
Sign in and open Account, then Subscription & licence, and open Purchased licence terms. Open the printable licence certificate for your venue, print it or save it as a PDF, and keep it with your business records. The certificate includes a link anyone can use to check its current status. The customer licence and subscription terms are also published on this website.
Still need help? Send us a message
Operator and contact
Escalera Labs S.L.
Calle Obispo Munoz 73, 46100, Burjassot, Spain